1. Do I need to create an account to purchase tests kits?

Yes, in order to place an order on SAFE Health’s Store site, you must first sign into an existing account or create a new user account to be able to get to your shopping cart and be able to complete your purchase. When placing an order for the first time, you will need to register for an account and will be required to complete certain fields on a registration form. We may ask you to use identifications and passwords and other means to permit you to access your account with us.

2. If I'm not a business, can I purchase Test Kits for personal use?

Yes, SAFE Health's online store is open to businesses and to the general public. If you wish to purchase COVID Test Kits for at-home, personal use you’re welcome to create an account, select your items and make your purchases.  

3. How do I create an account to make a purchase?

In order to create a new account, you can click on the “Account” link in the top-right of the website which will direct you to a sign-in page. Below the sign-in options, you can click the “Create Account” and follow the instructions to enter your identifying information for your new account and then click “Register” at the bottom.

Accounts for Business-related purposes: When creating your SafeHealth store account, there’s a “Purchasing for an Organization” checkbox that, when clicked, will expand another section for you to enter your company-related information. If you are a part of our list for existing GPOs (Group Purchasing Organizations), be sure to select it from the drop-down list and enter the rest of your organization’s details before registering your account. If your organization isn’t listed, select the “No GPO Membership” option and enter your organization’s details before registering.

Once your account is registered, you’re all set! You’ll be taken back to the store and you’ll be able to complete your purchase.

4. How do I claim tax exemption on my business-related purchase?

If your business or organization is tax-exempt, please provide supporting documentation (including W-9 and tax-exemption forms) to sales@safehealth.me prior to placing an order and an appropriate indication will be made on your customer account. If you place an order without submitting proper documentation and your company will not be refunded taxes that were applied to transactions completed before documentation was provided. 

5. I have a discount code, how do I apply it to my order?

Discount codes can be applied prior to check-out. Once you have added all items to your store cart and are ready to begin checkout, you can click on the shopping cart icon in the top-right of the store site. After you review your items and their quantities and you click the green “Check Out” button, you will be directed to the checkout page where you will enter your shipping address and information. To the right of this section, you will see a summary of your order, and directly beneath it, you will see the box to enter your discount code and a button to apply it to your order. Any discounts applied to your order will be shown in this summary section in regards to your order total.

6. How long will my order take to ship?

Orders usually ship out within 24 business hours or the next business day after the order is accepted. Once shipped, items sent with Standard Shipping usually arrive by UPS within 3-5 business days. There are add-on options for rush shipping that must be selected during checkout that will allow you to receive your items even faster.  

7. Where can I find my order tracking information?

Tracking information for orders can be found in a couple of different ways. Once an order is shipped, you will receive an email with your order invoice and all pertinent tracking information. Another option is to log into your account, go to your order history and click on the relevant order. Once the order has been shipped, you will find your tracking number there.

8. What if I need to make updates to/cancel my order?

Because your order is processed as quickly as possible, you have up to 60 minutes to cancel your order before your order is fully processed. If the cancel option is available, you will find a button next to your Order transaction permitting the cancellation. Orders that need to be modified after being placed may be accommodated by contacting sales@safehealth.me or by calling Support at (844) 863-9591 and referencing your order number and details for assistance.  

9. Where can I learn more about SAFE Health’s Privacy Policies?

You can find all of our privacy policies and the terms related to the usage of our online store by clicking here and reviewing our page of Terms and Conditions.